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Frequently Asked Questions

Logo Design Process

When do you start working on my project?
We will start working on your project as soon as we receive your logo request and payment.

How long does it take before I can see my samples?
Your samples will be presented to you five business days or two business days after we receive your payment.

How can I see my logo design samples?
After we receive your payment we will email a sample in a attachment.

How many changes may I ask for my logo design?
Unlimited changes can be applied to your chosen logo design, until you are 100% satisfied.

What if I don't like any of initial logo designs?
We will provide you with a free redraw session. You will be presented with 3 or more completely new logo design variations.

What if I have my own idea for the logo design?
Any ideas or requests for your future logo design you may indicate in your logo request. Please be as specific as possible.

Can you redo my existing logo design?
Yes. Please provide us with the latest version of your logo design, and mention it in your logo request.

What is the difference between a corporate image and an illustration?
There is a big difference between a corporate image and an illustration. Corporate images are very simple, which makes them unique, memorable and highly recognizable from any distance and at any size.
Illustrations are usually a very complicated artwork that looses it's quality when reduced in size. Very busy images like these are hard to read and recognize.

Do you make logo design for products, titles, or names?
Yes, we create any type of graphic identity.

Why my logo samples look less attractive than samples you have online?
We have a unique presentation. Every sample was carefully chosen and placed in the most favorable position on the page. A special background designed to enhance the viewing experience. This is not in any way done to confuse the viewer, but actually to show how the logo looks like in the optimal settings.
We present your samples on a default white background unless otherwise specified in the order form.

Will you design a background for my logo?
The background is not a part of a logo. Background design is not included in any of the packages.

Who keeps the rights of the created logo design?
All the rights of the Artwork and Logos we create for our customers belong to our customers.

Will you provide me with scalable vector files?
Yes, we provide you with scalable vector files (AI, EPS, PDF).

What is a scalable vector file?
Vector files are files that you can resize, scale, and even change colours or fonts without loosing any quality or resolution on your image. It's best to make GIFs or any other bitmap formats you may need for your web site. Vector files are mostly used by professional designers or print shops.

What is bitmap file?
Bitmap files are a more popular file that are the best to use on the Web. You may use them on most word applications, they are small in size, but hard to modify because of their poor resolution. You may notice a big distortion in your image if you try to scale a bitmap file. The most popular bitmap files are GIF, JPEG, TIFF and BMP.

How can I use vector files?
Vector files are used on specific vector based software applications such as Adobe Illustrator and Corel Draw.

How can I use bitmap files?
Bitmap files may be used in a large variety of software applications, such as Adobe Photoshop, Photo Paint or many other programs. They can be opened in most word processing applications such as Microsoft Word and many Web design programs.


Do you do printing?
Yes, we now offer printing services.

Do you design brochures?
Yes, is now offering flyers and brochure design.

Do you do illustrations?
Yes. Please contact us to get our quotes on illustrations.

Why does the colour look different when I print it?
Your personal printer doesn't use exact colours that you see on the screen. You have to calibrate your printer with the screen first for the best match.

Why does the color change on different monitors when I view the samples?
The color you see on the screen depends a lot on the adjustments of the screen settings and color setup. It also depends on the brand and model of the monitor. Two identical monitors brand and model with the same settings will have slight color variation and intensity. There is no way to create a file that will show the same color on all the screens. Furthermore, when you print the file the color will change. (Refer to Why does the color look different when I print it? )

What software do you use to create logo designs?
We work with multiple software application, mostly Adobe Illustrator.

Which of the payment methods do you accept, and which don't?
We accept company checks or money orders, and Pay Pal. We do not accept bank transfers, in a special case there is an extra fee of at least $15.
Stationery Design Process

Can I edit my business cards?

Yes, you can edit, or change all the information on your business card.
You will need to have Adobe Illustrator, or Corel Draw installed on your computer, because your stationery files are in a vector format.

What are Pantone colours?

Pantone colours is a universal stadard. They are used by professional print shops around the world. It helps designers, print shops and customers talk in one language. This type of paint will always look the same color any time you print it.

What is a difference between CMYK and Pantone colours?
CMYK- is a four colour process printing technique, widely used in home printers and even industrial printing.

Pros: relatively less expensive; can print in unlimited amount of colours; can be printed on a home computer.

Cons: colours are not very sharp; printed colours almost always will be in different shades (very hard to control the lightness and saturation of the colours each time it is printed); requires a lot of printer calibration; is limited to a less heavy paper stock.

Conclusion: CMYK is preferable for printing in more than 3 colours. It works best for home and office printing, but is not the best solution for professionally printed stationery.

Pantone - is a spot colour printing technique, only used in professional print shops.

Pros: colors are very sharp and always accurate for every printing; can be printed in very large quantities; can be printed on heavy paper stock and multiple paper surfaces.

Cons: Not the cheapest solution, as it gets very expensive if used more than 3 colors; not suitable for home office printing.

Conclusion: This is the most recommended printing technique for printing high-quality professional stationery; not good for home printing.

What is the best color mode to use for printing?
We recommend Pantone colors.
It is a standard used on every printer in the world that supports spot color process.
When you have your files printed in Pantone colors it will always have exactly same colors.
Your home printer can only print in CMYK colors, so we recommend CMYK colors for home printing.
When printing in CMYK - colors will slightly shift every time you print.

Web Design Process

How long does the conversion take?

Time for conversion varies. It depends on the complexity of your site, programing involved, and amount of material. Simple site conversion usually takes five business days after we receive the design approval and material for conversion.

What is a revision?
Revision is a change to the website design or programing. If there was a mistake on our part, it will not be counted as a revision. Each web design package has a limited amount of revisions included per price. Some small changes can be combined in to one revision.

What is a stock photo?
A stock photo is a photo taken out of a stock portfolio. Each web design package has a limit on the amount of stock photos per project included in the price. We usually search for appropriate images to enhance your website. Sometimes we edit those images to fit your style. You can also provide us with a limited number of your own photographs or images in a suitable format. These will not be counted as stock photos.

What is a content management system (CMS)?
A content management system (CMS) is a way for you to control your site without any prior internet and programing knowledge. You can edit text or replace pictures, sometimes even creating a new page. It is definitely necessary with any e-commerce package.

What is basic content management system?
Basic CMS includes basic control over some content of your site. It is usually a couple of sections on the page (news update) or editing a few online products.

What is extended content management system?
Extended CMS may include unlimited possibilities for you to control your site and e-commerce. It includes editing full content of the pages, adding or removing pages, full control over e-commerce add , edit remove products and categories.

What is e-commerce?
E-commerce is the ability to sell products or services online.

What is basic e-commerce?
Basic e-commerce gives you an opportunity to display a few products or services online with a basic order form checkout option.

What is extended e-commerce?
Extended e-commerce is a complete solution for your online store. It may include the following options: add, edit, or remove products; add, edit, or remove categories; complete shopping cart solution; online tracking and data recording.

Do you provide payme
nt options for use with e-commerce?
No. We do not directly provide payment options.

What kind of payment options do you work with?
We work with Pay-Pal. You will have to sign up with any other online payment provider of your choice, and provide us with the set up details.

Can you split up the payment?
Yes, we can split total payment if the payment is larger than $300

Who owns rights to the design?
All of the rights of the website we create for our customers belong to our customers.
WEB SITES for $399

Crest Designs
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$699per month
(Year payment due in advance)
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